At Granada, we are committed to maintaining the long-term performance, quality, and appearance of our products. To ensure optimal functionality and extend the service life of the installed systems, we recommend following the technical usage and maintenance guidelines below. These practices help preserve system efficiency, minimize potential issues, and ensure reliable performance throughout the product’s lifespan:
Clear Terms.Reliable Protection.
Five-Year Warranty Period
The warranty period stated in the contract is five years, commencing from the date of notification of completion of installation works.
Manufacturing & Workmanship
The warranty covers only manufacturing and workmanship defects resulting from the fabrication or installation process.
Equipment & Accessories
Roller shutter motors, door operators, door closers, and similar equipment are subject to the approved supplier's warranty terms, commencing from the contract signing date.
Warranty Exclusions
The warranty does not cover glass breakage, damage to insect screen panels, misuse, or damage resulting from external factors.
Product Care Guidelines Extend Service Life.
At Granada, we are committed to maintaining the long-term performance, quality, and appearance of our products. Following the recommended technical usage and maintenance practices helps preserve system efficiency, minimize potential issues, and ensure reliable performance throughout the product's lifespan.
Request maintenance services directly from Granada and schedule regular maintenance to keep your installed systems performing reliably.
Follow the technical usage instructions
Use proper opening and closing operations to maintain system integrity and prevent damage caused by incorrect handling.
Maintain regular cleaning of installed units
Remove dust, dirt, and bird residues, especially from shutter slats and shutter boxes, as prolonged accumulation may affect operation and performance.
Avoid unsuitable cleaning products
Avoid chemical cleaning agents or petroleum-based products. Consult Granada before using specialized cleaning materials to ensure compatibility with finishes and surfaces.
Inspect installed units regularly
Request maintenance service whenever an issue is noticed. Do not ignore or delay repairs, as minor issues may develop into larger problems.
Use authorized Granada service
Request maintenance services directly from Granada and avoid unauthorized service providers, as improper interventions may cause additional damage.
Schedule regular maintenance
Schedule regular maintenance with Granada and benefit from maintenance campaigns continuously organized by the company for long-lasting performance and reliability.
Need Maintainance For Your Granada System?
Our team is ready to assist with maintenance, warranty-related enquiries, and product care requirements.
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