We Listen. We Respond. We Improve.
Granada is committed to maintaining strong and lasting relationships with our customers. If you experience an issue with our products, installation, service, or support, we encourage you to contact us.
Every complaint is reviewed carefully so that the appropriate team can understand the concern, investigate the matter, and work toward a suitable resolution.
Submit Your Complaint
Provide your contact details and clearly describe the issue, including relevant project, product, order, or installation information.
Our Team Reviews
Our concerned team reviews the complaint and gathers the information required to understand the situation accurately.
Investigation & Action
The relevant technical, sales, installation, or customer-care team investigates the matter and identifies the appropriate action.
Resolution & Follow-Up
We communicate the outcome and follow up where necessary to ensure the concern has been addressed appropriately.
Please provide as much relevant information as possible. This helps our team understand your concern and direct it to the appropriate department.